If your BlackVue dashcam, or the vehicle it is installed in, has been stolen, you can report it to BlackVue Customer Support. We will add the camera to our blacklist so that it cannot be registered to a BlackVue Cloud account.
Note: Blacklisting is done by our support team. It cannot be done from the BlackVue app.
How to report a stolen dashcam
- Contact BlackVue Customer Support by email, phone or chat, and tell us that your dashcam, or the vehicle with the dashcam, was stolen. Please contact us directly, even if you bought the camera from a distributor or another seller.
- Give us the camera’s serial number. If the camera still appears in your BlackVue app, tap More (...) > Camera Profile to see it.
- Confirm that the camera is yours. If the camera is registered to a BlackVue Cloud account, we will show you part of the account’s email address (for example, bl****ue@example.com) and ask you to confirm that it is your account. If you do not recognize it, we will ask you for a picture showing the camera’s serial number (see below).
- We add the camera to the blacklist and let you know when it is done.
What we need from you
- The camera’s serial number
- If the camera is registered to a BlackVue Cloud account: confirmation that you recognize the account’s email address, or a picture showing the serial number, such as:
- the Camera Profile screen in the BlackVue app (More (...) > Camera Profile)
- the serial number sticker on the dashcam’s box, if you still have it
What blacklisting does
- A blacklisted camera cannot be registered to another BlackVue Cloud account. Someone else can still add it to the camera list in the BlackVue app over a direct Wi-Fi connection, but only while they are near the camera.
- Blacklisting has no expiration date. The camera stays blacklisted until there is a valid reason to release it.
- The camera stays registered to the account it was on when it was reported. We do not delete that BlackVue Cloud account.
Finding your camera’s location
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The camera stays registered to your BlackVue Cloud account. If it can still connect to the internet, you will receive a notification when it connects to the Cloud and can use Live View in the BlackVue app to see its location. This is possible only if:
- the camera is an LTE model with an activated SIM card, or
- the camera was stolen with your vehicle and is still connected to a portable Wi-Fi device in the vehicle that is powered on.
If Cloud was not activated, or the camera has no internet connection nearby, it stays offline and cannot be located.
- Location information is available only while the camera is powered on and connected to the Cloud. GPS Tracking history also requires a plan that includes GPS Tracking. See What is GPS Tracking.
- Only the camera’s owner can see this information. We do not have the ability to access or track customer cameras from our end.
- If you find the location, do not approach the camera. Contact the police.
Limits
- We cannot trace a blacklisted camera once it loses its internet connection.
- We cannot help recover a stolen camera, and we do not contact you if someone tries to register it.
If your camera is recovered
Contact BlackVue Customer Support. We will check our records to confirm that you are the person who reported it before we release the blacklist.
If you bought a camera that is blacklisted
If you try to register a camera and are told it has been reported stolen, we cannot release the blacklist. Please contact the seller you bought it from.
For any other questions, please contact BlackVue Customer Support.