Overview
For security and privacy reasons, BlackVue and Fleet account login credentials are tied directly to the registered email address. As a result, support agents cannot directly modify or transfer an existing account’s email address.
If a user needs to switch to a new email address, they must register a new account under the new email and transfer their dashcam to the new account.
If you cannot complete verification because your email provider blocked your account, please reach out to them to fix the issue. We can also wipe your registered email and camera from our database upon request so you can sign up with a new email address, but this will not lift the block on your email provider's end.
Instructions for Customers
Important Note on Subscriptions: If you have an active Cloud subscription tied to this account/email, please cancel it first through your app store settings (Apple App Store or Google Play Store) or billing provider. Deleting the account will not automatically cancel the subscription. Subscriptions are also non-transferable to another account.
Step 1: Unlink / Delete the Dashcam from the Current Account
Before registering the dashcam under a new email address, it must be removed from the original account:
Open the BlackVue or Fleet app.
Log in with the current/old email address.
Go to Camera List / Account Settings.
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Select the registered dashcam and choose More (...) > Deactivate Cloud.
After deactivating the Cloud, it is optional to delete the camera from the list - More (...) > Delete Camera
Step 2: Create a New Account
Log out of the current account in the app.
Select Sign Up / Create Account.
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Register using the new email address and complete the verification step.
You can sign up via Google, Apple, or email address.
Step 3: Register the Dashcam to the New Account
Log in to the app with the new email address.
Tap the + Camera button
Depending on the camera model, you can add your camera via Seamless. Also, you can scan the QR code on your dashcam or manually connect via Wi-Fi to register it.
Contact our Support Team at cs@pittasoft.com if you no longer have access to your account so we can have it deleted.