Power Magic Battery (B-112)
| Issue | Problem Cause / Description | Things to Check / Solution(s) |
|
The B-112 battery does not turn on at all
|
Faulty cigar jack (BCL-1) | Check the parts in the red circle in the figure below for any defects. The pin of a busted fuse is broken. Replace BCL-1. |
| The battery is defective | Needs to be replaced | |
|
The B-112 battery does not supply power to the camera
|
Faulty socket to the camera (BCS-1) | Check for any damage or loose connection on the leftmost figure below. Replace BCS-1. |
| The fault is on the camera side | Check if the fuse of the camera's cigarette power cable (CL-2P/CL-3P) is faulty. Replace the cable. | |
| No power output from the USB port | Faulty USB port or battery itself | The port needs to be checked by an engineer or the battery has to be replaced. |
Power Magic Ultra (B-124 / B-124X, B-130X)
| Issue | Problem Cause / Description | Things to Check / Solution(s) |
|
The B-124/X, B-130X/A battery does not turn on at all
|
Faulty cigar jack (CL-124) | Check the parts in the red circle in the figure below for any defects. The pin of a busted fuse is broken. Replace CL-124. |
| The battery is defective | Needs to be replaced | |
|
The B-124/X, B-130X/A battery does not supply power to the camera
|
Faulty socket to the camera (CS-124) | Check for any damage or loose connection on the leftmost figure below. Replace CS-124. |
| The fault is on the camera side | Check if the fuse of the camera's cigarette power cable (CL-2P/CL-3P) is faulty. Replace the cable. | |
| No power output from the USB port (B-124X and B-130X Only) | Faulty USB port or battery itself | The port needs to be checked by an engineer or the battery has to be replaced. |
| Bluetooth not working | Faulty built-in Bluetooth in the battery | Turn on Bluetooth in the phone, open the BlackVue Battery App, and try to re-scan. |
| The battery is already paired | B-124X, B-130X, B-130A battery is paired with another camera Possible app/server issue |
Check if there is another camera paired with the battery Send a screenshot/screen recording describing the issue, together with the camera's serial number, battery's Bluetooth ID, and BlackVue account to cs@pittasoft.com for verification |
| The expansion battery (B-124E) not working | B-124/X main battery's expansion port, cable, or expansion battery itself is faulty | The expansion battery and/or cable should be replaced. B124/X expansion port needs to be checked for fault. |
For other battery pack issues not found here, please contact BlackVue Customer Support Team at cs@pittasoft.com.