Date and time errors in your BlackVue dashcam can result in incorrect timestamps, recording confusion, or issues with event logging. Use this step-by-step guide to identify the causes and correct date/time problems, whether they're related to firmware or misconfigured settings.
Note: Steps may vary slightly depending on your camera model or app version. Always make sure your dashcam is powered on and connected to a reliable power source during any adjustments.
1. Common symptoms of date/time errors
- Timestamp on recorded videos is incorrect
- Time resets after losing power or firmware update
- Sudden shifts in date/time after GPS sync or SD card format
2. Causes of date/time errors
- Outdated or corrupted firmware
- Incorrect time zone or daylight saving setting
- Disabled/incorrect GPS time sync
- Faulty or depleted RTC (internal battery)
- Problems with the SD card or incomplete settings save
3. Step-by-step solutions
A. Update the firmware
- Ensure your dashcam’s firmware is updated to the latest version.
- Use the BlackVue app or PC Viewer to check for updates; install as needed.
- After updating, reboot the dashcam and proceed to set the time.
B. Set time settings in the app or viewer
- Connect your smartphone to the dashcam via Wi-Fi or Cloud.
- Open the BlackVue app and access camera settings.
- Go to Basic / System Settings > Time Settings.
- For models with GPS:
- Enable "Sync with GPS" for automatic time correction.
- Set your correct time zone (e.g., GMT+9 for Seoul, GMT+0 for London).
- Enable "Daylight Saving Time" if appropriate.
- It may take 10–15 minutes after first driving for GPS time to sync.
- For models with GPS:
- For models without GPS:
- Enable “Manual time setting” and enter the correct date/time.
- Double-check the time zone to match your location.
C. Using the Time Setting Program (for PC/Mac)
- Download the official BlackVue Time Setting Program from the BlackVue website.
- Back up your SD card and insert it into your computer.
- Use the utility to set the correct date and time, save the settings, and reinsert the SD card into the dashcam.
- Boot the dashcam to apply new settings.
D. Additional checks for persistent errors
- Try a different, properly formatted SD card if settings are lost after shutdown.
- Manually reset and re-save time settings after a firmware update or card format and restart the dashcam.
- If you continually lose date/time (especially after losing all power):
- Your dashcam’s internal RTC battery may be faulty and need service.
- For warranty or repair, contact BlackVue support with your unit details.
4. Troubleshooting summary table
| Symptom | Solution |
|---|---|
| Time/date incorrect | Update firmware, check/set time zone, enable GPS sync |
| Time keeps resetting | Try new SD card, check RTC battery if older model |
| Sync issues with GPS | Wait 10–15 min driving; check for signal/interference |
| Shows wrong time zone | Confirm time zone & daylight saving in camera/app settings |
5. Tips for best results
- Always use the most recent firmware and BlackVue app versions for maximum compatibility.
- After changing time settings, give the dashcam several minutes to fully save and apply changes.
- When manually entering time, set it to your expected usage time—not the current time during configuration, unless instructed.
- In high-rise areas or garages, GPS sync may be delayed; set time manually if needed for urgent situations.
Prompt correction and proper setup of your dashcam’s date/time ensure reliable recordings and accurate evidence, especially in emergencies or for insurance claims. For hardware-related timekeeping problems, contact BlackVue support.