Quick Solutions

• Camera Does Not Power On +
  1. Check that the power cable is securely connected and not damaged.
  2. If the camera is hardwired, try powering it using a cigarette lighter plug or test it in another vehicle.
  3. Check the fuse of the cigarette cable or the fuse of the hardwiring kit.
  4. Try to power the dashcam without the SD card.
  5. If the camera still does not turn on, consider requesting a replacement (RMA).
  6. For RMA, prepare your purchase receipt and warranty details.
• Camera Boots Abnormally or Does Not Record +
  1. Format the SD card (FAT32 or using BlackVue SD card viewer) and reinsert it.
  2. Update the firmware via computer using the official website.
  3. Try to boot without the rear camera.
  4. Try another SD card if available.
  5. If the issue continues, request RMA service.
• Camera Keeps Restarting +
  1. Format the SD card using your camera or computer.
  2. Update the firmware using the SD card method from the official website.
  3. Try to boot without the rear camera.
  4. Replace the SD card if restarts persist.
  5. Avoid direct sunlight and ensure proper ventilation.
• Installation Issues +
  1. Check all cables are properly connected and undamaged.
  2. Ensure the power cable is compatible with your vehicle model.
  3. Check all fuses on both wiring and the vehicle’s fuse box.
• Cloud Feature Activation Fails +
  1. Ensure the app is up-to-date and internet connection is active.
  2. Verify SIM or hotspot configuration and correct APN credentials.
  3. Avoid using special characters in usernames/passwords.
  4. Confirm camera version matches your region (NA, GL, etc.).
  5. If already registered, delete old account registration before activating Cloud.
  6. Restart app, smartphone, or camera if issues persist.
  7. Contact Customer Support for CSV or server checks.
• Wi-Fi Connectivity Problems +
  1. Double-check SSID and password for accuracy (no extra spaces or special characters).
  2. Disable interfering features like Auto-assist Network, Power Saving Mode, VPN, or Private Wi-Fi (iOS).
  3. Update camera firmware using the SD card method.
  4. Reinstall the app and reboot the smartphone before reconnecting.
  5. If issues persist, contact Customer Support with error screenshots.