General Pricing Questions
1. What is the difference between monthly and annual billing?
Answer: FLEETA offers both monthly and annual billing options for PRO and ENTERPRISE plans, with significant savings on annual subscriptions:
- Monthly billing: Pay month-to-month with no long-term commitment. Standard rates are $8/camera/month (PRO) and $12/camera/month (ENTERPRISE).
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Annual billing: Pay upfront for 12 months and receive a discount:
- PRO: $7/camera/month ($84/year per camera) — saves $12/year per camera (~12.5% discount)
- ENTERPRISE: $10/camera/month ($120/year per camera) — saves $24/year per camera (~16.7% discount)
Note: STARTER and STANDARD plans are only available with monthly billing.
2. Is there a free trial available?
Answer: Yes! FLEETA offers a 14-day free trial for the STARTER plan. This allows you to test the platform risk-free before committing to a paid subscription. Additionally, a free plan is available with limited features — scan the QR code in the FLEETA brochure or visit fleeta.io to explore.
3. How much can I save with annual billing?
Answer: Annual billing provides substantial savings, especially for larger fleets:
| Fleet Size | Plan | Monthly Cost (Annual Billing) | Annual Cost | Annual Savings vs. Monthly |
|---|---|---|---|---|
| 5 cameras | PRO | $35/month | $420/year | $60/year |
| 10 cameras | PRO | $70/month | $840/year | $120/year |
| 10 cameras | ENTERPRISE | $100/month | $1,200/year | $240/year |
| 30 cameras | ENTERPRISE | $300/month | $3,600/year | $720/year |
4. What happens if I have more than 999 vehicles?
Answer: For fleets with 1,000+ vehicles, FLEETA offers custom enterprise pricing. Contact the FLEETA sales team at sales@fleeta.io for exclusive pricing tailored to your organization's needs.
5. Are there any long-term contracts or commitments?
Answer: No! FLEETA follows a "Sign Nothing" philosophy. Monthly subscriptions have no long-term commitment and can be canceled at any time. Annual plans require upfront payment for 12 months but provide significant cost savings.
Plan Features & Limitations
6. What is the difference between the STARTER and STANDARD plans?
Answer: The key differences are:
| Feature | STARTER ($3/month) | STANDARD ($7/month) |
|---|---|---|
| Cloud dashcams | Up to 1 | Up to 10 |
| Live view | 60 minutes/month | Unlimited |
| Remote playback/download | 100 times/month | Unlimited |
| Cloud storage | 5GB total | 10GB per camera |
| Event retention | 7 days | 30 days |
| GPS tracking history | Not included | 30 days |
| Voice call | Not included | Included |
| Video on map | Not included | Included |
7. What is the "Unlimited Remote Live View" feature?
Answer: Starting from the STANDARD plan, FLEETA offers unlimited remote live viewing. This means you can stream real-time video from your dashcams without monthly minute limits. Key specifications include:
- Up to 64 concurrent camera streams (ENTERPRISE plan with dual monitor support)
- High-quality HD 720p video at 1Mbps
- Real-time event log
- Dual monitor support (ENTERPRISE only)
Note: The stability and performance of multi-channel live view may vary depending on PC specifications and network conditions.
8. What are AI-Powered Dashboards, and which plan includes them?
Answer: AI-Powered Dashboards are an ENTERPRISE-exclusive feature that uses FLEETA AI to:
- Generate custom reports about any aspect of your fleet
- Provide insights on how your fleet operates
- Offer AI chat for natural language queries
- Include preset report templates for common use cases
This feature makes reporting effortless and helps fleet managers make data-driven decisions quickly.
9. How much GPS tracking history do I get with each plan?
Answer: GPS tracking history varies by plan:
- STARTER: Live GPS only (no historical tracking)
- STANDARD: 30 days of GPS tracking history
- PRO: 90 days of GPS tracking history
- ENTERPRISE: 120 days of GPS tracking history
If you need long-term route history for compliance, auditing, or operational analysis, PRO or ENTERPRISE plans are recommended.
10. Can I use FLEETA with any dashcam?
Answer: No, FLEETA is designed specifically for BlackVue cloud-enabled dashcams. Compatible models include:
- ELITE 10, 9 Series (4K CLOUD)
- ELITE 8 Series (QHD CLOUD)
- DR970X Series (4K CLOUD and 4K Built-in LTE)
- DR770X Series (FHD CLOUD and FHD BOX)
Required: CM100G LTE connectivity module (for non-LTE dashcam models)
Visit www.fleeta.io to see the full list of compatible devices and accessories.
Billing & Subscription Management
11. Can I upgrade or downgrade my plan at any time?
Answer: Yes! FLEETA allows flexible plan changes:
- Upgrades: You can upgrade to a higher tier at any time. The new rate will apply immediately, and you'll be charged a prorated amount for the remainder of your current billing cycle.
- Downgrades: You can downgrade to a lower tier at the end of your current billing cycle. Downgrades take effect on your next renewal date.
Important: If you're on an annual plan and want to change tiers, contact sales@fleeta.io for assistance with prorated adjustments.
12. What payment methods does FLEETA accept?
Answer: FLEETA accepts major credit cards (Visa, Mastercard, American Express) and other payment methods available through the platform. For enterprise accounts with custom pricing, invoice billing may be available — contact sales for details.
13. Will my plan auto-renew?
Answer: Yes, all FLEETA plans auto-renew by default:
- Monthly plans: Renew automatically on the same day each month
- Annual plans: Renew automatically after 12 months
You can cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period.
14. What happens if I exceed my plan's camera limit?
Answer: If you need to add more cameras than your current plan allows, you'll need to upgrade:
- STARTER (1 camera): Upgrade to STANDARD (up to 10 cameras)
- STANDARD (10 cameras): Upgrade to PRO (up to 99 cameras)
- PRO (99 cameras): Upgrade to ENTERPRISE (up to 999 cameras)
- ENTERPRISE (999+ cameras): Contact sales for custom enterprise pricing
The system will notify you when you approach your camera limit and prompt you to upgrade.
15. Is there a refund policy for annual subscriptions?
Answer: Refund policies vary depending on the circumstances. Annual subscriptions are paid upfront and generally non-refundable. However, if you experience technical issues or have special circumstances, contact FLEETA customer support at sales@fleeta.io to discuss your situation. Refund requests are evaluated on a case-by-case basis.
Technical & Support Questions
16. What is the difference between the FLEETA App and FLEETA Web Viewer?
Answer: Both platforms provide access to your fleet, but with different interfaces:
- FLEETA App: Mobile application (iOS/Android) for on-the-go fleet monitoring, live view, notifications, and basic management
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FLEETA Web Viewer: Desktop browser-based interface with advanced features like:
- Multi live view (4-64 concurrent cameras depending on plan)
- Dual monitor support (ENTERPRISE)
- Geofence setup and alerts (PRO/ENTERPRISE)
- Bulk dashcam firmware/settings updates (PRO/ENTERPRISE)
- AI-powered dashboards (ENTERPRISE)
All FLEETA plans include access to both the App and Web Viewer.
17. Do I need a SIM card for FLEETA to work?
Answer: Yes, FLEETA requires cellular connectivity for cloud features. You need:
- A compatible BlackVue dashcam
- CM100G LTE connectivity module (for non-LTE models) OR a dashcam with built-in LTE
- An active SIM card with a data plan
The SIM card must be activated before subscribing to FLEETA. Local Wi-Fi connection is also available for all plans but is not a substitute for cloud connectivity.
18. What customer support is included with my plan?
Answer: All FLEETA plans include access to customer support via email at sales@fleeta.io. Higher-tier plans (PRO and ENTERPRISE) may receive priority support. Enterprise customers with custom pricing can negotiate dedicated support options.
Additional Resources
- FLEETA Website: www.fleeta.io
- Sales & Support: sales@fleeta.io
- Compatible Devices: See the full compatibility list at fleeta.io
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Social Media:
- Instagram: @FleetaOfficial
- YouTube: BlackVueOfficial
Last Updated: March 2026 | For the most current pricing and features, visit fleeta.io