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Checking and Updating Your Camera's Cloud Connection Status

Keeping your BlackVue dashcam connected to the Cloud ensures you receive live notifications, GPS tracking, remote video access, and other advanced features. Follow this guide to check and refresh your camera's Cloud connection status using the app, with step-by-step troubleshooting tips.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

 

How to Check Cloud Connection Status

1. Using the BlackVue App

  • Open the BlackVue App and log in to your account.
  • Go to the “Cameras” section.
  • Each registered camera displays a connection icon:
    • Cloud Connected: Blue cloud icon  
    • Cloud Disconnected: Greyed-out icon  
    • WiFi only camera: Camera with WiFi icon  

2. Via Fleeta Web Viewer

  • Log in at the official Fleeta Viewer website (exclusive for Fleet Plan subscribers).
  • Check your camera list in your user dashboard.
  • The same icons above will appear according to the camera's registration status.

 

How to Update or Restore Cloud Connectivity

1. Ensure Internet Access

  • Make sure your dashcam is powered on and the vehicle ignition is ON (for hardwired models).
  • For LTE models, confirm SIM is inserted and mobile data is working.
  • For models with saved hot spot, confirm the camera is connected to a stable Wi-Fi network or hotspot.

2. Reconnect in the App

  • In the BlackVue app, select your device from the camera list.
  • If the status is “Disconnected,” () drag down the screen (Cameras tab) to refresh connection status.
  • You may need to re-enter Wi-Fi credentials or scan for available networks.

3. Restart Devices

  • Power cycle the dashcam (turn off, wait 10 seconds, turn on).
  • Restart your Wi-Fi router or mobile hotspot if in use.
  • For LTE, try reinserting the SIM card and checking signal strength.

4. Check and Update Firmware

  • Go to More (...) and check if a red dot is beside the Remote Firmware Update option.
  • Click that option to proceed to download the latest firmware version.

5. Review Your Subscription Status

  • Make sure your Cloud plan is active and your camera slot is valid.
  • Inactive subscriptions may result in Cloud “Disconnected” status or loss of features.

 

Troubleshooting Quick Reference

Issue/Symptom Solution
Icon is “Disconnected” Check dashcam’s internet and power, then restart camera/router.
Cloud status won’t update Log out/in or restart the app.
Frequent disconnects Test another Wi-Fi or SIM; try on a different network.
All fails Remove and re-register the camera, or reach out to customer support.
 

Connection status icons and menu options may appear differently depending on your camera model or app version.

 

Regularly monitoring your BlackVue’s Cloud connection ensures ongoing access to security and remote management features. For persistent issues, contact BlackVue Customer Support for advanced troubleshooting.

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