If you subscribe to a Cloud Plan via the mobile app (Lite/Smart) and it did not successfully reflect on your account, you can simply restore your purchase by following the procedures below.

Note: The screenshots in this guide are taken from the BlackVue app since in-app purchases are available only to BlackVue users and not Fleeta.

Restoring a Purchase

1. Go to Account tab and tap "Upgrade" on the subscription box section.
2. Scroll up until you see the Restore Purchase option.
3. Tap and confirm.

In case the subscription still does not apply, please contact our Customer Support Team.