What's New: Self-Service Pre-Login Help & Clearer Subscription Controls in BlackVue & FLEETA Apps (2026.10)

We are thrilled to introduce our latest app update, bringing smarter self-service tools and clearer account controls to your mobile experience!

1. Need Help Before Signing In?

Having trouble signing into your account or need immediate assistance? Tap Need Help? at the bottom of the sign-in screen to troubleshoot account access, check an RMA repair status, contact customer support, or submit a SIM subscription cancellation request—all without having to log in first!

Can't log in / locked out?

Social Sign-In Guidance: Explains that accounts created via Google or Apple Sign-In do not have a separate BlackVue password and must be managed directly through Google or Apple account settings
Password Reset Request: Provides a "Reset your password" form for email-registered users. Entering a registered account email triggers an automated password reset link directly to their inbox

Manage or cancel a subscription

In-App Store Subscriptions: Provides direct web links to manage or cancel Lite, Smart, Starter, or Standard plans through the Google Play Store (play.google.com/store/account/subscriptions) or Apple App Store (support.apple.com)
SIM Card Subscription Cancellation: For BlackVue SIM card subscriptions, tapping "Contact Support" opens a dedicated cancellation request form. Users can enter their account email, preferred contact email, select a reason for cancellation (e.g., No longer using it, Sold/transferred device, Too expensive), add optional details, and submit their request after confirming the mandatory disconnection disclosure checkbox.

Check RMA Status (For BlackVue HQ Cases Only)

Opens direct external browser links to BlackVue's official service pages:

Submit an RMA Request: (blackvue.com/pages/rma-request)
Check RMA Status: (blackvue.com/pages/rma-status-check)

Contact Support (BlackVue Korea Customer Support)

A general in-app support inquiry form allowing users to submit help requests directly from their phone.

The requests are received by BlackVue's HQ Customer Support.

2. Logged-In Feature: Camera Deregistration Request (Cloud Setup)

Where it occurs: During in-app Cloud Dashcam Activation / Setup while the user is logged into their account.

How it works: If a user attempts to add a cloud camera that is already registered to a previous owner or another account, the app displays an "Already registered" error screen.

New Request Button: Instead of blocking setup, the error screen now displays a "This isn't my camera? Get help >" button.

Automated Request Form: Tapping this button opens the Camera Deregistration Request form with the user's logged-in account email and the Camera Serial Number (PSN) automatically pre-filled. The user simply provides the reason for deregistration (e.g., Purchased secondhand on eBay) and optional photo/receipt proof to submit a formal request to the CS team.

3. "Recent Login" Indicator (Main Screen)

If you previously signed in on your mobile device, a handy "Recent Login" badge will now appear next to your last used sign-in method (Apple, Google, or Email) so you can get back into your account effortlessly.

4. Comprehensive Subscription Overview

Under Account > My Subscription, easily check your active plan details, monitor how many cloud camera slots you have remaining, review your next billing date, and manage your renewal settings at a glance.

5. Instant In-App Support FAQs

Access top support topics directly inside the Account tab to find instant, step-by-step solutions to common questions. The three main FAQs change from time to time according to the number of inquiries received.

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