If you experience bugs, crashes, or unusual problems while using the BlackVue app or Viewer, reporting them correctly helps the support team resolve issues faster and improve future updates. Follow this guide to submit app errors, unexpected behavior, or feedback efficiently.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

1. Gather information before reporting

Collecting precise details ensures your problem can be quickly diagnosed:

• BlackVue/Fleeta Account:
  The email address registered to BlackVue/Fleeta allows crosschecking of camera serial number registration and other information.
• App version:
  Find this in the app’s About section or on the app store page.
• Device details:
  Note your phone or tablet model and OS version (e.g., Android 13, iOS 17).
• Camera model and firmware:
  Check under Camera Settings > About or on the dashcam sticker.
• Error message or code:
  Take a screenshot if possible, or write down the exact error.
• Brief description:
  What were you trying to do when it happened? Steps to reproduce the bug.
• Screenshots or screen recordings:
  Visual evidence greatly helps troubleshoot complex issues.

2. How to send a bug report from the BlackVue app

1. Open the BlackVue app and log in.
2. Go to the menu or profile section.
3. Find and select “Help,” “Support,” or “Contact Us.”
   • Some apps may offer a “Report a problem” or “Feedback” option directly.
4. Fill in the required form:
   • Describe the issue in detail.
   • Attach screenshots or a screen recording (if prompted).
   • Include your contact details (email preferred) for follow-up.

5. Submit the report via the app—your issue will be logged with the support team.

   *If your app is crashing and won’t open, skip to email/web support below.

3. How to report issues via email or web

1. Prepare your information as listed above.
2. Email the support team (for example: cs@pittasoft.com or the address provided in the app).
3. In your subject, specify:
   • “[Bug Report] Crash on Launch – iPhone 15 Pro, iOS 17” (replace with your details)
4. In the message body, include:
   • App version, device model/OS, camera model/firmware, and a description of the steps to reproduce the problem.
   • Attach any supporting screenshots, crash logs (if available), or screen recordings.
5. Send and wait for a confirmation or follow-up instructions.

4. For PC Viewer or Fleeta web issues

• In the BlackVue Viewer, use any built-in “Feedback” or “Contact Support” options.
• For web portal problems, look for a “Support,” “Help,” or “Contact Us” link at the bottom of the page.
• Include device details, browser (for web issues), and steps to replicate the problem.

5. Best practices for efficient support

• Report as soon as the issue happens with as much detail as possible.
• Include reproducible steps: If the same error happens under specific actions, describe them clearly.
• Don’t send multiple reports for the same issue: Wait for an initial response and follow up as needed.
• Check for updates: Sometimes, known bugs are fixed in the latest app or firmware version.

Troubleshooting and FAQ

Clear and thorough reports help the support team quickly understand and resolve app issues, ensuring smoother BlackVue performance for you and other users.