The table below lists WiFi-related issues with the cause and solutions provided.
| Issue | Cause | Things to check / Solution(s) |
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Camera does not connect to camera's WiFi
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Wrong password | For DR650GW and DR650S, the default password is blackvue (all small caps). For DR590 Series (W and X), DR750 Series (S, X, X Plus and LTE), DR900 Series (S, X and X Plus), DR770 Series (X, LTE, and X BOX), and DR970 Series (X, X Plus, LTE and X BOX Plus), the camera's WiFi unique password is printed on the attached sticker on the front camera. If you forgot your personal password, you can set or change it by referring here. Take note that users who signed up to BlackVue via the Continue with Google/Apple options cannot reset their password via the Forgot password? option as this works only for those who signed up via Continue with email option. If you signed up via the Continue with Google/Apple options, please check the password of your main Google or Apple account. |
| The password contains special characters | Avoid using special characters (! , ? > < _) as much as possible when changing the camera's WiFi password. Check the password once again to see if there are any special characters. | |
| The phone switches automatically to the stronger WiFi signal |
For DR900S and older models, the Direct WiFi connection to the camera does not provide internet data to the mobile device or phone (No internet data). If you activated the settings that allows your phone to search for a stronger WiFi signal, the phone disconnect from the camera because of a weak or no WiFi signal. First, connect to Direct WiFi within the ten-meter range. If you are using an Android phone, turn off "Smart Network Switch" or "Switch to Mobile Data" on your phone. If you are using an iPhone, turn off "Wifi Assist". WiFi Assist or Smart Network Switch may appear as a different setting on the latest phones. For example, Adaptive Connectivity is used in Google Pixel phones. |
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| The phone does not automatically connect to the camera's WiFi |
Upon booting, a mobile device will not connect automatically to the camera's WiFi if the "WiFi Auto-turn On" is deactivated (DR900S and older models). To activate this setting, disable the Cloud service first (Firmware Settings > Cloud > Enable Cloud service (OFF). Press the back button and go to Wi-Fi > Wi-Fi auto turn on (ON). Press the back button and go to Cloud > Enable Cloud service (ON) to re-activate Cloud service. Press the back button and save the changes made to the settings. The camera will reboot to apply changes. For newer camera models, WiFi is automatically on and cannot be turned off. |
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| The camera got disconnected from dashcam WiFi after about ten minutes from the camera on. |
The Wi-Fi auto-turn off is activated. To continuously display the camera's SSID, disable the "WiFi Auto-turn Off" feature. To do so, disable the Cloud service first (Firmware Settings > Cloud > Enable Cloud service (OFF). Press the back button and go to Wi-Fi > Wi-Fi auto turn off (OFF). Press the back button and go to Cloud > Enable Cloud service (ON) to re-activate Cloud service. Press the back button and save the changes made to the settings. The camera will reboot to apply changes. For newer camera models, WiFi is automatically on and cannot be turned off. |
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Camera's WiFi does not appear on my phone's networks list
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WiFi LED is off upon camera start
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Upon booting, a mobile device will not connect automatically to the camera's WiFi if the "WiFi Auto-turn On" is deactivated (DR900S and older models). To activate this setting, disable the Cloud service first (Firmware Settings > Cloud > Enable Cloud service (OFF). Press the back button and go to Wi-Fi > Wi-Fi auto turn on (ON). Press the back button and go to Cloud > Enable Cloud service (ON) to re-activate Cloud service. Press the back button and save the changes made to the settings. The camera will reboot to apply changes. |
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Check if other LED lights are on. If none of the LED lights is on, try to reload the firmware again. Format the SD card and copy the firmware to the empty card. If nothing happens, there is a possibility that the camera itself does not turn on. The camera may need some repair work. |
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If at least one of the LED lights is on (e.g. GPS LED or REC LED), try to reload the firmware again. Format the SD card and copy the firmware to the empty card. If nothing happens, the camera is not proceeding to normal booting. The camera may need some repair work. |
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WiFi does not appear in the phone's network list (DR970X/X Plus/X LTE/X LTE Plus/ X BOX Plus) (DR900S/X/X Plus) |
The DR900 and DR970 series support dual WiFi bandwidth - 2.4GHz and 5GHz. There are some Android phones that do not support dual-band. So, the camera's WiFi SSID does not appear in the list. For DR900 series, the WiFi band of the camera should be set to 2.4GHz. To do this, go to Firmware Settings > WiFi > WiFi Band > 2.4GHz and save changes. For DR970 series, Camera Settings > Camera Connectivity > Wi-Fi band and save changes. |
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