| Issue | Problem Cause / Description | Things to check / Solution(s) |
| No SD Card | The camera does not recognize the SD card | Make sure that the card is inserted in its slot in the camera. If the camera continues to sound the error message, format the SD card and try again. If formatting the SD card does not fix the issue, try a different SD card. |
| Check SD Card | The camera does not recognize the SD card. There could also be a bad sector/portion of the SD card. | Over time, the SD card will degrade in performance and bad sectors/portions will start to occur due to the repetitive cycle of date writing and overwriting. The SD card can get 'bricked' overtime. Format the SD card and insert it back to the slot in the camera. If the issue persists, try a different SD card. |
| No recordings found | The camera continues to record like usual but no recordings can be found on the SD card. | Due to SD card error, the camera cannot produce records and save them on the card. Format the SD card and insert it back to the slot in the camera. If the issue persists, try a different SD card. |
If using a second SD card does not fix the issue, there could be an issue with the camera and might need some repair. Send us an email to cs@pittasoft.com for further assistance.
NOTE:
Note that we recommend using BlackVue microSD cards for optimal performance.
The reason is that dashcams put microSD cards under higher stress than most electronic products such as action cameras or DSLRs due to their constant loop recording. We test our cards extensively before selecting them for inclusion in our products, to make sure that their performance is good and degrades as little as possible over time.
Using third-party microSD cards can affect dashcams’ performance and in some cases, force the dashcam to reboot randomly during recording. Although the basic requirement of the microSD cards for BlackVue dashcams is Class 10 or U1 and that the SD card should be formatted as FAT32 [Windows] or MS-DOS (FAT) [Mac OS], we cannot guarantee the perfect performance of cards from other manufacturers, as even cards with same specifications may vary from batch to batch.
Every BlackVue dashcam comes with an original BlackVue microSD card. In case it is missing or replaced by a third-party microSD card at the time of purchase, please contact the seller to make sure you get a genuine BlackVue microSD card.
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